Quantum-Wireless FAQ
For questions related to Shipping and order tracking
For questions related to Quantum's Return policy
For questions related to pricing and payments
Information about Online privacy and security
For questions related to our E-mail Newsletter
I placed an order today, when will it be shipped out?
Orders are shipped for Monday through Friday delivery and typically ship out within 24-48 hours of placing your order. Weekend delivery is only available upon special request and is subject to a service fee.
I placed an order today, when can I expect it to be delivered?
We will make every attempt to ship out your order as soon as possible. Orders placed by 2PM (Mon - Fri) typically ship out within 24-48 hours. Orders placed after 2PM on Friday will not be processed until the next business day. In general, orders are shipped Monday - Friday (excluding holidays). Saturday delivery is typically not used, unless the customer pays for all fees.
I placed an order today, what are the available options for shipping?
Available US Shipping Methods:
* Flat Rate Shipping: 2-10 business days
* Ground Shipping: 1-6 business days
* Three-Day Shipping: 3 business days
* Two-Day Shipping: 2 business days
* One-Day Shipping: 1 business day
* USPS Priority Shipping: 2-3 business days (actual transit time may vary)
Please note: Not all shipping methods are available for every product. If selecting USPS priority, please realize that this is estimated by USPS and although it is priority, it may take longer than their advertised 2-3 days. If you need your order in an exact specified timeframe please select a different shipping method. Refunds will not be given if USPS does not deliver within the estimated ship time.
I don’t live in the USA, will my order be shipped to my country and how long will it take?
Our shippers deliver to anywhere in the WORLD! We will make every attempt to ship out your order as soon as possible, but the price paid for international shipping is transit time. International shipments may also take extra time to process.
I placed an order today, how can I track my package?
Once your product(s) has shipped, you will receive a shipment confirmation via e-mail. A Shipping Tracking Number will be included, if available. Although Quantum-Wireless.com expects the shipper to deliver on time, there will always be a small chance that the shipper may experience unexpected delays. Quantum-Wireless.com is not responsible for any carrier delays.
I have my Tracking number but I don’t know where to follow up on the status of my delivery
Once you have received confirmation of shipment, you may follow up on the status of your delivery at: FedEx: www.fedex.com, 1-800-GO-FEDEX (1-800-463-3339) UPS: www.ups.com, 1-800-PICK-UPS (1-800-742-5877) DHL: www.dhl.com, 1-800-CALL-DHL (1-800-225-5345) *Note: All online purchases are shipped via UPS.
I need to receive my order by tomorrow or in two days, what are my options?
If you would like your order shipped via 2 Day or Next Day, please make that selection at checkout. Express shipping charges are calculated by weight and location and will be calculated when you checkout. As stated above, we do our best to process every order received before 2:00PM Eastern Time on weekdays but we offer no guarantee that your order will go out the same day. Your items will ship the day they are processed and not necessarily the day the order is placed. (Saturday, Sunday and national holidays are not considered business days for delivery purposes.) Orders placed after 2:00PM are not eligible for overnight shipping. Instead, expect to receive your order the following business day. If you are concerned about express shipping times, we encourage you to call us to make sure the item you need is in stock and can go out the same day. Call 212.993.5899. See FedEx.com for FedEx shipping info/terms/conditions/details.
The product that I received does not work, what should I do?
As a first step, we strongly suggest that you contact the manufacturer for support for your item. We work closely with all our manufacturers and they will gladly help assist you.
I contacted the manufacturer but the product still does not work, what can I do?
After you contacted the manufacturer (required), if the product is still not working, you may return the product to Quantum Wireless for a refund or a replacement.
I need to return the product to Quantum Wireless for either a refund or a replacement, what should I do?
All returns require a return merchandise authorization (RMA) number. Contact Quantum Wireless by phone (1-877-259-4629 - Monday-Friday 9 a.m. till 5 p.m. EST) or send an e-mail to support@quantum-co.com, we will issue you an RMA number as long as all procedures and requirements are followed strictly.
How long do I have to return a deficient product?
You have 30 days from the day your item was shipped to send it back to Quantum. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 10 calendar days after it is issued.
I followed the instruction (procedures and time requirements) to return a product, how can I be refunded?
Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items purchased with flat rate or free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
**** FOR GPS PRODUCTS ONLY All GPS products can be returned for a full refund within 30 days of purchase if they are in brand new, in box condition. If the product is used it can be returned but will be subject to a 30% restocking fee. ****
I followed the instruction (procedures and time requirements) to return a product, how can I exchange it?
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We can also apply store credit to your new purchase. However, we do suggest ordering your new product separately so that your new order can ship sooner. Exchanging your product may include additional costs, including shipping costs. A price difference between the initial product and the one you are exchanging it for, in your favor, will be refunded to you. If the exchanged product is more expensive than the initial one, you will have to pay the additional cost.
The merchandise that I received was either damaged or defective, what can I do?
Contact Quantum immediately, we need to be informed within 10 calendar days from the date of receipt in case damages occurred during shipping. The merchandise will need to be examined by a Quantum Wireless staff member or the item’s manufacturer and you will need an RMA number in any case.
The merchandise was accepted as defective by Quantum, what happens next?
If the merchandise is discovered to be defective upon receipt by a Quantum Wireless staff member or a product’s manufacturer, it will be replaced. Quantum will provide you with an RMA number.
The merchandise proved to have been damaged during shipping, what happens next?
If the merchandise is damaged during shipment by the shipping courier, it will be replaced. Please save everything that came with your order including the box, as it may be needed for the courier. Quantum will provide you with an RMA number.
I obtained my RMA number, what do I need to pay attention to when sending back my product?
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number must be written on the box and labeled correctly. We will not process the return if any of these conditions are not met.
My return package is ready, what service should I use and where can I send it from?
To locate the nearest shipping outlet, you may contact the following carriers:
* UPS: (800) 742-587 or http://www.ups.com
* FedEx: (800) 463-3339 or http://www.fedex.com
* USPS (Post Office): (800) 275-8777 or http://www.usps.com
Remember, returned merchandise that is lost or damaged during transit is solely the shipper's responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Quantum-Wireless.com.
Why might my product not be accepted for a return?
Although our return policy is quite flexible on most items, there are some exceptions, as written below:
* Any product not purchased from Quantum-Wireless.com
* Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers
* Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
* Any product that exhibits physical damage
* Any product for which you have submitted a mail-in rebate
*Any product that was returned without following all the procedures and requirements described above. Products that are not eligible for return for any of the above reason(s) will only be sent back to you at your expense.
The price that I am supposed to pay at check out differs from the initial price displayed on the product’s description, what should I do?
Review your order to make sure that the product you are checking out is really the one you wanted. Also, some products may include accessories or come as a kit. Make sure that you select the product alone. Do not forget that the shipping price is not included in the product’s price, displayed on the product’s page. Shipping prices vary depending on delivery and timing options. Please refer to our shipping-related questions for further information. If any of the above did not solve your issue, Please call us at 1-877-259-4629 to speak with one of our knowledgeable sales reps. Our friendly sales staff is standing by Mon-Fri 9:00AM to 5PM EST
I have found a better price at another online store for the same product I see on Quantum-Wireless. What can Quantum offer me?
Quantum-Wireless.com works hard to bring you low prices. If you have found a better price for an item at another authorized dealer, we will do everything possible to meet or beat that price. Please call us at 1-877-259-4629 to speak with one of our knowledgeable sales reps. Our friendly sales staff is standing by Mon-Fri 9:00AM to 5PM EST. You can also place your order online 24 hours a day and paste the full web address of the product as seen on another site in to the comments section of the checkout. Price matching is only applicable to identical conditions of sale. The item must be in stock at the other dealer and ready to ship that same or the next day (not a floor sample, "open box" item, refurbished, demo piece or drop ship) and not be a club "members price" or typographical error. This offer applies to new purchases only. The other dealer must also be an authorized dealer of the manufacturing companies product, as Quantum-Wireless is. We do not honor competitor’s advertisements from outside of the United States.
I placed an order, what means of payment can I use?
We accept several means of payment and the order processing will start as soon as we receive proof of payment. The available options are:
• Credit card payment – you will need to provide your credit card information to our trusted credit card processor upon checkout.
PayPal transfers – To pay via PayPal simply select the PayPal option at checkout •
Wire transfer – Wire transfers require special approval from Quantum. Please e-mail Dave Koster: dave@quantum-co.com or call 212-993-5899 X 2014.
• Money order – after you have placed your order, we will provide an invoice for the exact amount to pay. You can then purchase a money order and send it to us to the following address: Quantum Networks, LLC 1120 Avenue of the Americas 14th Floor New York, New York 10036 Make sure to specify your name, contact information, shipping address and order number.
I have trouble installing or setting up the device I ordered, does Quantum provide help for installation?
Quantum does not provide assistance with installation. Nonetheless, all products should come with an installation instructions, providing useful information or you can refer to the manufacturers website and contact them.
I need information about a GPS product
If you have a question about visualizing a tracking map, please read this blog post. If you have a question about setting up your GPS subscription or any other technical question, please contact our GPS expert, Eli Fink: 212-993-5899 X 2020.
I need information about a signal booster product
Should you have any question about which signal booster products best fits your needs, please prepare to answer the following questions:
- What is, in square feet, the approximate area to be covered?
- How many signal bars do you have inside/outside?
- Who is your carrier? If you are situated abroad, please let us know as some signal boosters may or may not work in your location or will require a specialized version.
Once you have this information, please contact our technical support team at 1-877-259-4629 or by sending an e-mail to support@quantum-wireless.com. Our support staff is standing by Mon-Fri 9:00AM to 5 PM EST.
I need information about a WiMAX product
Please contact Ari Zoldan at ari.zoldan@quantum-co.com for any queries related to WiMAX products and services.
What kind of personal information does Quantum-Wireless collect and why?
Quantum-Wireless collects customer information to ensure a streamlined order processing system. We use this information to ensure accuracy in delivery and to participate in order-related communication. This includes personal information such as your name, shipping address, billing address, telephone numbers, e-mail address, and payment information. At times Quantum uses IP addresses to generate demographic data or as a fraud prevention measure. However, this information is not shared, analyzed or distributed.
Can I refuse to provide my personal information?
This information is not collected unless you provide it voluntarily. However, it is necessary to provide some information if you decide to make a purchase. The transaction cannot be completed otherwise.
Is my personal information protected on my Quantum-Wireless account?
To protect your personal information, we allow you to personalize your password so that your information is completely confidential.
Does Quantum share my personal information?
Quantum Wireless never shares your information for any commercial purposes. However, when you place an order, we may involve third-party companies as a necessary means to fulfill your order. These third parties may be involved with order delivery, e-mail transfer, marketing, credit processing, warranty services, or related services. Third parties will only be granted restricted access to your personal information for carrying out your order and will not be allowed to use this information for soliciting unrelated services.
Are my online transactions secured on Quantum-Wireless?
Our shopping cart and order forms are SSL encrypted to keep your personal and financial data confidential. Our database is heavily monitored and safeguarded to prevent misuse from outside operators. We use a firewall and an intrusion detection system among other security measures. When it comes time to check out, you will provide financial information in order to apply a payment to your order. This may include your credit card data, wire transfer information or checking account information. To securely process your credit card data, we must rely on our credit card processor, with whom we share your credit card and contact information. Is my personal information stored in a physical location and is it secure? We keep all of our servers in secure locations and we restrict access to all of your information. We have security cameras throughout our premises as well as numerous alarm systems in our building. We only permit departmental and employee access to specific parts of your information, and this access is based on their respective role in carrying out your order.
Does Quantum change its privacy policy and how can I be informed of it?
We reserve the right to update our Privacy Policy, so we recommend that you check back as often as it pertains to your concern. If Quantum-Wireless.com elects to use or disclose information in a manner that amounts to a material change of this policy, we will outline the changes here.
I received a Quantum Wireless Newsletter or special offer, why?
Quantum-Wireless.com email newsletter promotions are sent to customers and individuals that sign up for the newsletter. We do not share, rent or sell your e-mail address to a third party company. We send these newsletters periodically based upon the information entered when placing an order or on the newsletter subscription page.
I do not wish to receive further e-mail newsletters or specials from Quantum Wireless, what should I do?
You may opt-out from receiving our promotional communications at any time if you no longer wish to receive them. If you wish to stop receiving our newsletters and promotional communications, simply send an e-mail to: unsubscribe@quantum-co.com.
Contact us: Where is Quantum Wireless located?
Quantum Networks, LLC 1120 Avenue of the Americas 14th Floor New York, New York 10036 I need to contact your sales team, how can I reach them?
You can contact our sales representatives at 1-877-259-4629 or by sending an e-mail to support@quantum-wireless.com. Our friendly sales staff is standing by Mon-Fri 9:00AM to 5PM EST.
I need to contact technical support, how can I reach them?
You can contact our technical support experts at 1-877-259-4629 or by sending an e-mail to support@quantum-wireless.com. Our support staff is standing by Mon-Fri 9:00AM to 5PM EST.
I have a commercial proposition for Quantum, whom should I address it to?
Please contact Ari Zoldan: ari.zoldan@quantum-co.com
